Industry Use Case

Government Services

Next Stage Digital Transformation

Citizen Services

Power Platform for online service delivery and case management.

Document Management

SharePoint for secure document handling and workflow automation.

Data Security

Microsoft Security Suite ensuring citizen data protection.

Collaboration

Microsoft Teams for inter-agency coordination and communication.

Results: 50% reduction in service delivery time, improved citizen satisfaction, enhanced transparency

Modernize Government Services Now

Financial Services

Digital Banking & Insurance Solutions

Customer Relationship Management

Microsoft Dynamics 365 CRM for personalized customer experiences.

Risk Management

Microsoft Defender for real-time fraud detection and risk assessment.

Regulatory Compliance

360 Assist for security and governance tools for financial regulations.

Process Automation

Power Platform for loan processing and claims management.

Results: 30% reduction in inventory costs, 25% improvement in production efficiency, enhanced quality control

Reduce Operational Costs Now

Retail

Omnichannel Retail Excellence

Customer Experience

Microsoft Dynamics 365 CRM for unified customer experiences across channels.

Inventory Management

Customized app for real-time stock visibility and automated replenishment.

Sales Analytics

Power BI for customer insights and sales performance optimization.

Store Operations

Microsoft 365 with Co-Pilot for efficient store management and secured communication.

Results: 40% increase in customer satisfaction, 20% improvement in inventory turnover, enhanced omnichannel capabilities

Innovate Omnichannel Operations Now

Healthcare

Patient-Centered Care Solutions

Electronic Health Records

Secure Azure-based systems for patient data management.

Care Coordination

Microsoft 365 with Co-PIlot for healthcare collaboration with intelligence sourced analysis.

Analytics & Insights

Power BI for superior dashboard analysis of patient results and recommendations.

Compliance

Azure security features ensuring HIPAA and local healthcare regulation compliance.

Results: Improved patient outcomes, 35% reduction in administrative overhead, enhanced data security.

Empower Healthcare Reporting Now

Process Manufacturing

Ensure batch compliance, stabilize yields, and control quality costs.

Dynamics 365 Supply Chain Management (Process Manufacturing)

- Batch/continuous production, co-/by‑products, potency management, batch attributes, quarantine/quality orders, EHS/track & trace.
- Landed Cost + Advanced WMS for raw/finished goods traceability and FIFO/FEFO.

Dynamics 365 Business Central (with industry extensions)

Formulas, versions, batch attributes, and catch‑weight scenarios for weight‑based SKUs.

Power Platform

- Power Apps for batch deviation logging, line‑clearance checklists, and CAPA forms.
- Power Automate for quality holds, electronic sign‑offs, and supplier CoA intake.

Power BI

Real‑time SPC, right‑first‑time, yield loss, non‑conformance cost, batch genealogy dashboards.

Workflow Automation

- Batch release & CoA: Auto‑generate and route CoA for approval when QC passes.
- Recall readiness: One‑click batch genealogy & customer list for targeted recall.
- Supplier quality: Non‑conformance → 8D CAPA workflow with reminders and escalation.

Use Case: A specialty chemicals maker digitized batch tickets and quality approvals with Power Apps; batch genealogy and SPC in Power BI reduce release cycle time and audit prep effort.

Empower Manufacturing now

Discrete Manufacturing

Shorten lead times, boost schedule adherence, and increase OTIF.

Dynamics 365 Supply Chain Management

- BOMs & Routings, MPS/MRP, production scheduling, shop‑floor execution, resource & capacity planning, ECN/ECO change control, Asset Management. 3
- WMS + Landed Cost for inbound materials and global sourcing. 4

Dynamics 365 Project Operations (for ETO/CTO)

Quotation to project WBS, cost tracking, change orders tied to engineering updates.

Dynamics 365 Sales

Opportunity → quote → order tied to configurable BOM/variant items.

Power Platform

- Power Apps for in‑process inspections, downtime capture, NCRs.
- Power Automate for ECO approvals, vendor ASN exceptions.

Power BI

Plan vs. actual throughput, schedule adherence, OEE, scrap & rework, supplier OTIF.

Workflow Automation

- ECO/ECN: CAD/PLM change triggers BOM versioning and approval routing.
- Shortage management: MRP exceptions → Teams alerts with suggested substitutes.
- Preventive maintenance: Runtime counters auto‑create work orders before failure.

Use Case: An electronics OEM unifies MRP and shop‑floor reporting; automated ECO workflow and real‑time material exceptions cut expedites and improve promise‑date reliability

Empower Manufacturing now

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