Unlimited Assistance
- Unlimited assistance to system-related issues
- Unlimited process improvement analysis and solution recommendations
- Global coverage on all concurrent Microsoft user licenses
- Monthly charging per full user/license
Expert Assistance
- Quick Access to Certified 360 Solutions team composed of a team leader, technical & functional consultants and developers
- Quarterly Training and Refresher Courses on system utilization
Pro-Active Monitoring
- Monthly Reports on issues and service operations
- Quarterly Reviews of patterns for pro-active recommendations
- 8:30 AM to 5:30 PM Support via email/virtual rooms (Microsoft Teams)